Privacy Policy

General

Slotlair Casino is committed to protecting your personal information and ensuring your privacy is maintained. As a data controller, we process your personal data in compliance with applicable UK data protection regulations. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our services, you consent to the practices described herein. If you do not agree with this Privacy Policy, please discontinue the use of our website.

We may update this Privacy Policy periodically. While we will make reasonable efforts to notify you of any changes, we recommend revisiting this page regularly. Continued use of our website constitutes your acceptance of any modifications.

Information We Collect

We collect and process the following personal data:

1. Registration Data: Information provided during account creation, such as name, date of birth, email, phone number, and address.
2. Communication Data: Correspondence via email, live chat, or other channels.
3. Transaction Data: Deposit, withdrawal, and wagering records.
4. Technical Data: IP addresses, browser details, device information, and activity logs.
5. Verification Data: Documents such as passports, bank statements, or utility bills for identity verification and anti-fraud checks.
6. Survey Data: Information provided through optional surveys or feedback forms.

How We Use Your Information

Your data is used for the following purposes:

1. Account Management: To create and manage your account.
2. Transaction Processing: To facilitate deposits, withdrawals, and bets.
3. Customer Support: To address queries and provide support.
4. Compliance: To meet legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
5. Marketing: To send promotional materials (if you have opted in).
6. Fraud Prevention: To monitor and investigate fraudulent or illegal activities.
7. Improvement: To analyse trends and improve services.

Marketing Communication

If you consent, we may send promotional offers or information about our services and those of our partners. You can opt out of marketing communications at any time via your account settings or by contacting our support team at [email protected].

Data Sharing and Recipients

We do not sell or rent your personal data. However, your data may be shared with:

1. Internal Teams: Employees handling customer service, payments, fraud prevention, or compliance.
2. Service Providers: Third parties providing hosting, payment processing, analytics, and marketing services.
3. Regulators: Authorities as required by law.
4. Business Partners: For promotional or operational purposes, if you have consented.

All data shared with third parties is handled in compliance with this Privacy Policy and applicable regulations.

Data Security

We employ advanced security measures to protect your personal data, including:

1. Encryption: Secure data transmission and storage.
2. Access Controls: Restricted access to sensitive information.
3. Two-Factor Authentication (2FA): Optional for enhanced account security.

You are responsible for keeping your login credentials confidential.

Cookie Policy

We use cookies to enhance user experience. Cookies collect data such as browsing activity and preferences. Types of cookies used include:

1. Essential Cookies: Necessary for website functionality.
2. Functional Cookies: Store user preferences.
3. Analytical Cookies: Track website usage to improve services.
4. Advertising Cookies: Deliver targeted promotions.

You can manage cookie settings through your browser. Note that disabling cookies may impact website functionality.

Data Retention

Your personal data is retained for as long as required by law or for operational purposes, including:

1. Account Closure: Data is kept for five years to comply with AML regulations.
2. Anonymised Data: Retained for analytics and marketing purposes.

Your Rights

You have the following rights concerning your personal data:

1. Access: Request a copy of your data.
2. Correction: Update inaccurate or incomplete data.
3. Deletion: Request data removal, subject to legal obligations.
4. Restriction: Limit processing under certain circumstances.
5. Objection: Opt out of direct marketing.

To exercise these rights, contact us at [email protected].